Central Heritage Resort & Spa Formerly Fortune Itc Resort, Darjeeling (West Bengal)

I had a mixed experience at the hotel. The property is beautiful and well-maintained, with spacious rooms that offer a glimpse of the mountains. However, the service fell short, and I faced some issues during my stay. While the location is excellent, I was disappointed with the dining options and felt the staff could be more attentive.

I had a wonderful experience at this hotel, especially thanks to the spacious and comfortable club rooms. The service was fantastic, particularly from Mr. Lama, who made our stay even more enjoyable. However, the breakfast spread was somewhat limited, which was a bit disappointing. The hotel's location is outstanding, making it a great choice for exploring the area.

I had a delightful experience at CHR&S, especially because of the exceptional hospitality and convenient location. The staff was exemplary, with Mr. Rana at the front desk providing outstanding service. The rooms were spacious and functional, but the dining options left a bit to be desired. Overall, it was a great value for money due to the location and comfortable accommodations.

I had mixed feelings about my stay. The hotel is located conveniently near the Mall, which is a big plus. However, the room conditions were quite disappointing, with old furnishings that didn't seem well-maintained. While the staff was generally polite, the service left a lot to be desired, particularly regarding dining options and amenities. Overall, it feels like the hotel is not living up to its heritage tag.

We had a lovely stay overall in this hotel. The view from our room was stunning, especially on sunny days. The food was delicious and the service was prompt, but the lack of railings on the stairs to the executive suite was a bit of a challenge for our elderly companions. Additionally, the lift only goes up to the 4th floor, which made it somewhat inconvenient for accessing the higher floors.