Central Heritage Resort & Spa Formerly Fortune Itc Resort, Darjeeling (West Bengal) ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Robertson Road, Darjeeling (West Bengal), India, 734101

Central Heritage Resort & Spa Formerly Fortune Itc Resort offers a blend of colonial architecture and modern amenities. This 4-star hotel features a luxurious spa, on-site dining, and access to breathtaking mountain views.

Rooms & Amenities

Rooms at Central Heritage Resort & Spa are elegantly designed, offering a mix of heritage charm and contemporary comforts. Accommodations include spacious club rooms and unique suites featuring large glass window-walls that open to valley views.

Dining Options

The Orchid restaurant serves Indian and continental delights, providing guests with a varied dining experience. Guests can enjoy a relaxing drink at the lounge bar while listening to live piano music in the evenings.

Leisure & Relaxation

Leisure amenities at the resort include a spa offering bespoke treatments and a games room for table tennis. The serene ambiance and carefully curated gardens enhance opportunities for relaxation.

Business & Local Area

The resort also features a Wi-Fi enabled multi-function hall suitable for banquets and meetings, equipped with modern technology. Central Heritage Resort & Spa is conveniently located within walking distance to Chowrasta and various attractions, including the Himalayan Tibet Museum and the Darjeeling Ropeway.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room

Max:

2 persons

185 sq. feet

Bed options:

1 King-size bed

Shower

Heating

room details

Check Prices

Heritage Suite Room

Max:

2 persons

410 sq. feet

Bed options:

1 King-size bed

Mountain view

Shower

Heating

room details

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Deluxe Double Room Balcony

Max:

2 persons

250 sq. feet

Bed options:

1 King-size bed

Mountain view

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Darjeeling (West Bengal)1000 ft

Airports

Bagdogra (IXB) 44.2 mi

Bhadrapur (BDP) 58.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious and Comfy

I stayed in a deluxe room that was absolutely great—huge space with wooden floors that gave a vintage feel. The beds were electrically heated, which made my stay particularly cozy during the chilly nights. I loved the warm ambiance it provided, making it a perfect retreat after a long day of sightseeing.

Jordan123. United States, 2024-01-15Read full review on

Delicious Dining Experience

During my stay, I was pleasantly surprised by the quality of the food at the hotel restaurant. The hospitality was evident in the lavish complimentary lunch we received, featuring a great variety of dishes. The dal tadka was particularly noteworthy and enhanced my dining experience significantly.

Mark_Smith. United Kingdom, 2024-02-20Read full review on

Family-Friendly Features

As someone who traveled with family, I truly appreciated the children's park and games room at the hotel. My kids had a fantastic time exploring these spaces and it made our stay that much more enjoyable, knowing they had safe and entertaining areas to play in.

Jean-Pierre_01. Canada, 2024-03-12Read full review on

Relaxing Spa Services

I was thrilled to find out that the hotel had a spa facility that offered a range of relaxing treatments. After a day filled with exploring, indulging in a soothing massage was the perfect way to unwind. The atmosphere was serene and the service was really good, contributing to a rejuvenating experience.

SamuelJean. Australia, 2024-04-05Read full review on

What’s included

General

Non-smoking rooms
Free Wi-Fi in public areas
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Lift
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Billiard tables
Darts
Table tennis

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Bar/ Lounge area

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Board games
Children's play area
Game room

Spa & Leisure

Live entertainment
Garden area
Leisure/ TV room
Spa & wellness centre

Room features

Heating
Soundproofed rooms
Sitting area
Dressing area
Patio
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Bedroom

Electric blankets

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

Robertson Road, Darjeeling (West Bengal), India, 734101

Map view

Robertson Road, Darjeeling (West Bengal), India, 734101

City landmarks

Chauk Bazaar

Darjeeling Mall

3300 ft

Observatory Hill

Mahakal Temple

4200 ft

Limbugaon

Jhandi Dara Sunrise Point

3000 ft

Garden

Lloyd Botanical Garden

4600 ft

Dali Monastery or Dali Gomba is also known as the Druk Thupten Sangag Choeling Monastery

Dali Monastery

4200 ft

Bhutia Busty Rd

Bhutia Busty Monastery

2800 ft

Lebong Cart Rd

Happy Valley Tea Estate

4600 ft

Lebong Cart Road Himalayan Mountaineering Institute

Everest Museum

3500 ft

Pagoda

Japanese Peace Pagoda

1.2 mi

Bagdogra

Tea Garden

4200 ft

Upper Bhutia Busty

Tea Garden View

4200 ft

Chauk Bazaar

Darjeeling Clock Tower

3300 ft

Naya Basti

Observatory Hill View Point

4200 ft

Darjeeling - Jorethang Road

Padmaja Naidu Himalayan Zoological Park

3.5 mi

Nearby

Chowrasta Darjeeling Reservation Center

Chowrasta

800 ft

Ahal Dara View Point

1700 ft

Museum

Himalayan Tibet Museum

1400 ft

Kalimpong

Samthar Plateau

1700 ft

Tenzing Norgay Road

Aloobari Gompa Monastery

1000 ft

Kurseong

Dow Hill

1700 ft

Mall

Rink Mall

1500 ft

Jaldhaka River Bindu

Bindu Dam

4600 ft

Near National Highway 31

Chapramari Wildlife Sanctuary

4600 ft

Chowrasta square

Observatory Hill

4200 ft

Park

Surya Sen Park

4600 ft

Forest Area Kurseong 4 Km from Kurseong Railway Station

St. Mary's Hill

4600 ft

Forestbusty Sonada

Chattakpur

4600 ft

Manbari Basti

Sherpa Monastery

1300 ft

Oppsite Mahakal Mandir

Deshbandu Museum

1500 ft

Chittaranjan Das Memorial

1600 ft

Restaurants

Hasty Tasty

2600 ft

13 Nehru Road

Frank Ross Cafe

300 ft

Nehru Rd

Keventers

900 ft

Clubside Nehru Road

Nawangs Restaurant

300 ft

No 7 Robertson Road Clubside

The Junction

1000 ft

H.D. Lama Road Daroga Bazaar

Shangri-La

1100 ft

5 Nehru Road

KFC

2400 ft

Nehru Rd Near Chowrasta

Kanika's for Veggie Lovers

1000 ft

H.D. Lama Road

Goodricke, the House of Tea

2400 ft

Nehru Road Opposite Darjeeling Planter Club

Blue Haven Restaurant

1000 ft

26 H D Lama Road C/O Seven Seventeen Hotel

Mahakal Restaurant

500 ft

Robertson Road

Reviews and Ratings <br />

Feedback from previous guests about their experience.

80%

loved the resort and would return for another relaxing stay

8.0/10

Great

Rooms

7.6

Location

9.2

Service

7.4

Dining

6.0

3.5/5 based on 621 reviews

#39 of 254 hotels in Darjeeling based on Tripadvisor

Arthur

United Kingdom, February 2025

6.8/10

I had a mixed experience at the hotel. The property is beautiful and well-maintained, with spacious rooms that offer a glimpse of the mountains. However, the service fell short, and I faced some issues during my stay. While the location is excellent, I was disappointed with the dining options and felt the staff could be more attentive.

Rooms

9.0

The deluxe rooms I stayed in were absolutely brilliant, featuring wooden floors and plenty of space. I rated them a solid 9 for their quality, despite initial room assignment issues.

Service

5.0

Service was a major letdown, especially at the reception desk. I encountered unhelpful staff who didn't fulfill my requests effectively. I would rate the service a 4.

Location

9.0

Located within walking distance of the main attractions, the hotel's location is fantastic. I would give it a 9 for its prime spot.

Dining

5.0

While the complimentary lunch was lavish, I found the breakfast options limited and lacking in hygiene. I rate the dining experience a 5.

Facilities

7.0

The overall facilities were decent, but could use some improvement. I would rate them a 7.

Graham

United Kingdom, January 2025

8.8/10

I had a wonderful experience at this hotel, especially thanks to the spacious and comfortable club rooms. The service was fantastic, particularly from Mr. Lama, who made our stay even more enjoyable. However, the breakfast spread was somewhat limited, which was a bit disappointing. The hotel's location is outstanding, making it a great choice for exploring the area.

Rooms

9.0

The club rooms were spacious and very comfortable, making it a pleasure to relax after a day of sightseeing.

Service

10.0

The service was top-notch! Mr. Lama and his team went above and beyond to ensure our comfort and assisted us with everything we needed during our stay.

Location

10.0

The hotel is ideally located, just a short walk from The Mall and other attractions, which made getting around very convenient.

Dining

7.0

The breakfast selection could be improved, but the quality of the food, especially the traditional Indian items, was quite good.

Facilities

8.0

Overall, the facilities were satisfactory, though I wish there were more dining options available within the hotel.

Victor

United Kingdom, January 2025

7.8/10

I had a delightful experience at CHR&S, especially because of the exceptional hospitality and convenient location. The staff was exemplary, with Mr. Rana at the front desk providing outstanding service. The rooms were spacious and functional, but the dining options left a bit to be desired. Overall, it was a great value for money due to the location and comfortable accommodations.

Rooms

8.0

The rooms were large and functional, with wooden flooring and electric blankets that added comfort.

Service

10.0

Service was impressive, especially from Mr. Rana at the front desk, who was incredibly helpful and attentive.

Location

9.0

The hotel is conveniently located, just a short walk from Mall Road, perfect for exploring the area.

Dining

5.0

The buffet breakfast was basic, and the food from the in-house restaurant was not exceptional.

Facilities

7.0

The hotel offers complimentary spa services for longer stays, which adds to the overall experience.

Bradley

United Kingdom, October 2024

5.4/10

I had mixed feelings about my stay. The hotel is located conveniently near the Mall, which is a big plus. However, the room conditions were quite disappointing, with old furnishings that didn’t seem well-maintained. While the staff was generally polite, the service left a lot to be desired, particularly regarding dining options and amenities. Overall, it feels like the hotel is not living up to its heritage tag.

Rooms

5.0

The rooms looked impressive in photos, but in reality, they were shabby and poorly maintained. The wooden structures felt unstable, making it hard to relax.

Service

5.0

The restaurant service was lacking, especially during breakfasts, and my towels took ages to be replaced. The staff was polite but not particularly helpful with requests.

Location

9.0

The hotel is in a great location, just a short walk from the Mall, which made exploring easy and convenient.

Dining

5.0

Dining options were limited, and the breakfast ended too early for late risers. Quality was mediocre, leading to a less than enjoyable experience.

Facilities

5.0

Facilities seemed underwhelming given the hotel's heritage claim, with basic amenities lacking and nothing particularly charming about the spa.

Jennifer

United Kingdom, September 2024

8.6/10

We had a lovely stay overall in this hotel. The view from our room was stunning, especially on sunny days. The food was delicious and the service was prompt, but the lack of railings on the stairs to the executive suite was a bit of a challenge for our elderly companions. Additionally, the lift only goes up to the 4th floor, which made it somewhat inconvenient for accessing the higher floors.

Rooms

8.0

The Executive Suite we booked had a fantastic glass verandah with a great view of the Kanchenjunga. The room was spacious and clean, perfect for our family of four. However, climbing stairs to reach the higher floors was difficult without railings.

Service

8.0

The service was commendable, especially Mr. Diwakar Rana, the manager, who was incredibly helpful and accommodating. He went out of his way to assist with our requests. However, the request for scissors took longer than expected to fulfill.

Location

9.0

The hotel is ideally located right next to Glenary and a short walk away from Keventers, making it convenient for exploring the area. We loved the accessibility.

Dining

9.0

Dining was a highlight, with excellent food and timely service. We enjoyed the meals, although late-night options could be better.

Facilities